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Case Study: Kingland Systems


Background
Kingland Systems provides clearing systems for financial institutions.

Challenge
As a software developer, Kingland wanted to upgrade its technical support system, and integrate it with development and quality assurance. The software needed to have rich, out-of-the-box functionality, yet provide advanced customization capabilities.

CRM Solution
Kingland selected DoExtra’s Sage CRM SalesLogix Support solution. Doextra implemented the solution in 2000 across the company’s help desk, development, and quality assurance functions.

Results
Problems are routed automatically from the help desk through the development process. Kingland next expanded the system to the sales force. In addition to the classic account management capabilities, the system provides Kingland representatives with detailed information about customer support calls.

Sales Modeling


If your CRM system hasn't magically transformed your sales organization into a finely tuned machine, then the Sales Modeling project can help. If you haven't stepped up to a CRM system because your company isn't "ready", this can help you move forward. Our consultants analyze each sales component, from interest generation thru closure and define all the activities, processes and supporting materials. The final output is a Performance Gap Analysis which gives you tactical items for transforming your sales team into that finely tuned machine Read more...

DoExtra helps Farm Bureau Financial Services Increase Agent Opportunities


"Salesforce.com has reduced our monthly reporting process from three days to two hours and simplified our billing process immeasurably."

   -Christina Roder, Call Center Manager

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If you know of a company who you feel would benefit from our services, please contact Julie Brandt at jbrandt@doextra.com. We understand the trust you place in us when you make a referral. Because of that, we want to demonstrate our appreciation by giving the charity of your choice, $250, for every referral that we meet with. Please contact Julie Brandt for details on the DoExtra Referral Program.
 
 


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