Case Study: Kingland Systems

Background
Kingland Systems provides clearing systems for financial institutions.

Challenge
As a software developer, Kingland wanted to upgrade its technical support system, and integrate it with development and quality assurance. The software needed to have rich, out-of-the-box functionality, yet provide advanced customization capabilities.

CRM Solution
Kingland selected DoExtra’s Sage CRM SalesLogix Support solution. Doextra implemented the solution in 2000 across the company’s help desk, development, and quality assurance functions.

Results
Problems are routed automatically from the help desk through the development process. Kingland next expanded the system to the sales force. In addition to the classic account management capabilities, the system provides Kingland representatives with detailed information about customer support calls.