T Minus 2 Weeks Until Salesforce CRM Summer '12 is Released
For Salesforce CRM users, the Summer '12 Release brings a crop of highly anticipated changes and updates, including Chatter Messenger, the introduction of Rypple, and Salesforce Touch (Beta version) for iPad, just to name a few.
Summer '12 is scheduled to roll-out between June 1 - 9.
Here are a few of our favorite highlights from the Summer '12
- Sales Cloud handles more advanced details. The Sales Cloud has ramped up Forecast and Analytics screens. Now users can check out quotas and attainments on the Forecast screen for better task management and focus. Analytics also gets a boost with the functionality to add custom charts to reports.
- Service Cloud gets more customer-friendly. Chatter Answers makes a big play in the Service Cloud, by allowing customers to login to ask questions or search a knowledgebase of FAQs and answers. Customers can also access Chatter Answers with their personal Facebook login if they do not have a Chatter Answers login.
- Chatter goes real-time. Chatter Messenger will provide real-time instant messaging. Chatter Messenger provides private, direct messaging to other users you follow. Another new feature: multi-file uploading capabilities to Chatter conversations.
- Rypple makes a big entrance. Salesforce's newest member of the product family helps companies with internal feedback, coaching and recognition. Rypple users can create "Social Goals" that co-workers and managers can contribute information to. In addition, Rypple helps build collaboration by giving visibility to other users' published projects, capturing notes and actions, gifting custom badges, and providing feedback loops. For a full demo, check out www.rypple.com. Pricing ranges from free to $9 per user/month depending on the functionality level.
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